Shopping Process
Click the "Add to cart" button on the order item page and put the item in the cart.
If you order multiple items, click "continue shopping" and go back to the item page and put all your order items in the cart.
Please click the "go to check out" button and proceed to the order screen.
If you receive the item, please click contact. We also appreciate the evaluation of the shop.
Payment Methods
・Alipay
・Credit Card (Unionpay)
・Huabei
・Huabei Installment
Mail Order
Fill in the form:
We will reply you within 3 working days after receving your mail.
FAQ
Please refer to the corresponding answers below. If there are still problems, please contact us by E-mail：info@kksakura.com
■Order
Q: The item I want is already sold out, can I still buy it yet?
A: Items that have been sold out may be replenished.
Q: I am poor at PC and not able to shop online.
A: Please email us or call us with the necessary information such as item number, item name, size and color.
Q: I ordered the wrong size or color of the item. May I change it?
A. You can change it before shipping. If it's already shipped, change and delivery cost would be charged to the customer.
Q: Can I cancel the order I ordered?
Ａ：Cancellation is possible before shipping. Please apply at Taobao.
The cancellation after shipping is not received.
Q: How can I change the delivery method?
A: You can change it before shipping. Please apply at Taobao.
■Delivery
Q: I filled in the wrong address.
A: It is possible to change it before the shipment. But after the shipment, the baggage claim is requested, and the shipment must be carried out, and you will be charged for the redelivery cost in that case.
Q: The package is not delivered on the specify date or time.
A: Although you may specify the date and time, due to unexpected circumstances such as weather and traffic conditions, it may be difficult to deliver it to the specified date and time. Therefore, if there is a fixed date, please order with a margin.
Q: Can I ship abroad?
A: Overseas shippment is refused.
■Payment
・Alipay
・Credit Card（Unionpay）
・Huabei
・Huabei Instalment
■Return
If you wish to return goods with a product that is not a defective item, please contact us at Taobao within 7 days after arrival.
In case of replacement and return according to the customer's reasons, we will charge the carriage.
In addition, the shipping charge when the exchange goods is sent will be borne by our company.
Please note that the goods returned after 7 days after arrival of goods are not accepted.